Delivery Partner Terms

These Delivery Partner Terms ("Agreement") form a legally binding contract between Zokit Technologies Private Limited ("Zokit", "we", "us") and the individual registering as a delivery partner ("Delivery Partner", "you") on the Zokit platform ("Platform"). By registering, accepting deliveries, or using the Platform as a Delivery Partner, you agree to this Agreement, our Terms & Conditions and Privacy Policy.

1. Independent Partner Relationship

You are an independent contractor providing delivery services. Nothing in this Agreement creates an employment, partnership, agency or joint-venture relationship between you and Zokit. You are free to accept or decline delivery opportunities, subject to this Agreement, and you are responsible for your own taxes, vehicle, equipment, and statutory compliance. Zokit does not guarantee any minimum number of deliveries, earnings, or engagement.

2. Onboarding and Verification

To be onboarded as a Delivery Partner, you must complete our verification process and provide valid documents, which include:

• proof of identity and address (for example, Aadhaar, PAN, or other government ID);
• a valid driving licence for the vehicle you will use;
• valid vehicle registration (RC) and vehicle insurance, where you use your own vehicle;
• a valid bank account for payouts; and
• any other information or checks we reasonably require (including background verification).

You must be at least 18 years of age and legally permitted to work and drive. All information must be accurate and kept up to date. Zokit may refuse, suspend or revoke onboarding if verification fails or information is inaccurate.

3. Order Assignment and Delivery Schedule

• Assignment. Orders are assigned to Delivery Partners at a set daily cutoff time: [state cutoff time — e.g. orders are assigned by ____ PM the previous day — confirm].
• Pickup. On the delivery day, you must reach the assigned supplier by 10:00 AM, collect the items for your assigned orders, and verify them against the order details before starting deliveries.
• Delivery. You must deliver each order to the correct customer address, in the order/route coordinated through the Platform, within the expected timeframe, and update the delivery status in the app.
• If you are unable to complete an assigned delivery, you must inform Zokit promptly so alternate arrangements can be made.

4. Handling of Goods

• Handle all items carefully to avoid damage, loss or contamination, and keep them secure while in your possession.
• Do not open, tamper with, substitute, use, or misappropriate any items.
• At pickup, check that the items match the order; report discrepancies (damage, shortage, wrong items) to Zokit before delivering.
• Obtain confirmation of delivery (such as customer acknowledgement or proof of delivery) as required by the Platform.
• You are responsible for items in your possession from pickup until delivery is completed, and for loss or damage caused by your negligence or misconduct.

5. Pay on Delivery (UPI to Zokit)

• At the door, the customer pays from their own Zokit app, which opens their UPI app with the amount already filled in. If they cannot pay that way, they may scan the printed Zokit QR code you carry and enter the amount your app shows for that order. Either way the money goes to Zokit, never to you.
• Wait until your app shows that Zokit has confirmed the payment before you hand over the goods. Zokit confirms it by checking its own bank account, so it may take a few minutes to appear. A screenshot, a bank SMS, or a payment message on the customer's phone is not confirmation, and neither is the customer telling you the money has gone.
• Never accept cash for an order, in whole or in part. Never accept payment into your own UPI ID, QR code, bank account or wallet, or into any account other than the Zokit account the app shows. This applies even if the customer offers or insists.
• Because no money passes through you, there is no cash held in trust, no remittance to make, no shortfall to cover, and no deposit or float of any kind.
• If Zokit does not confirm the payment, do not hand over the goods. If the customer will not or cannot pay, mark the delivery as unpaid in the app, give the reason, and bring the goods back. Report anything unusual to Zokit straight away through the app or partner support, and follow the instructions you are given.
• Do not ask a customer for a tip, a delivery charge, an unloading charge, or any other payment. Everything payable for an order is shown in the app and is paid to Zokit.
• Accepting cash, or routing a payment to any account other than Zokit's, is a serious breach of this Agreement. It may lead to immediate suspension, recovery of the amount from you, and legal action.

6. Payouts

• You will be paid for completed deliveries. The payout structure and schedule are being finalised: [state per-delivery fee / distance basis / incentives, and payout cycle — to be confirmed].
• Payouts are made to your registered bank account, after any applicable adjustments (such as amounts recoverable from you under this Agreement) and any taxes required by law.
• You are responsible for your own tax obligations on your earnings.

7. Conduct and Safety

• Follow all traffic laws and drive safely; never drive under the influence or recklessly. Your safety and that of others comes first — do not take unsafe risks to meet timelines.
• Behave professionally and courteously with customers, suppliers and Zokit staff. Harassment, abuse, threats or misconduct are not permitted.
• Maintain your vehicle in a roadworthy and lawful condition, with valid documents and insurance.
• Do not sub-contract or allow another person to use your account or complete deliveries on your behalf.
• Do not accept cash from a customer, and do not use your own UPI ID, QR code or bank account to take any payment for an order. All payment is made by the customer to Zokit, as set out in section 5.
• Keep your account credentials secure; you are responsible for activity under your account.

8. Insurance and Responsibility

You are responsible for maintaining valid insurance for your vehicle and for complying with applicable law. You are responsible for any accident, injury, loss or damage arising from your acts, omissions, negligence or breach of law during deliveries. [If Zokit provides any accident/insurance cover for partners, describe it here — otherwise confirm partners rely on their own insurance.]

9. Data and Privacy

You will receive customer information (such as name, address and phone number) solely to complete deliveries. You must use it only for that purpose, keep it confidential, not retain or share it, and comply with our Privacy Policy and applicable law. Misuse of customer data is a serious breach.

10. Suspension and Termination

• You may stop providing services and request account closure at any time, subject to completing accepted deliveries, returning any undelivered goods, and settling any amounts owed to Zokit.
• We may suspend, restrict or terminate your account, with or without notice, for breach of this Agreement, policy or legal violations, unsafe conduct, fraud, accepting cash or routing a payment to any account other than Zokit's, poor performance, safety concerns, or failed verification.
• On termination, you must immediately return any undelivered goods and any Zokit-provided materials, and remain responsible for pending obligations.

11. Indemnity

You agree to indemnify and hold harmless Zokit and its directors, employees and agents from any claims, damages, losses, liabilities and expenses (including legal fees) arising out of your deliveries, your breach of this Agreement, your negligence or misconduct, your misuse of customer data, your acceptance of cash or of any payment into an account other than Zokit's, or your violation of any law or third-party right.

12. Limitation of Liability

To the maximum extent permitted by law, Zokit shall not be liable for any indirect, incidental, special or consequential damages, or loss of earnings, arising out of or relating to this Agreement or your use of the Platform. Zokit's total aggregate liability to you for any claim shall not exceed the total payouts made to you in the [e.g. three (3) months — confirm] preceding the claim.

13. Changes to This Agreement

We may update this Agreement from time to time. We will post the revised Agreement and update the "Last updated" date, and where appropriate notify you through the Platform. Your continued use of the Platform as a Delivery Partner after changes take effect constitutes acceptance.

14. Governing Law and Dispute Resolution

This Agreement is governed by the laws of India. The parties will first attempt to resolve any dispute amicably. If unresolved, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Mysore (Mysuru), Karnataka, conducted in English. Subject to arbitration, the courts at Mysore (Mysuru), Karnataka shall have exclusive jurisdiction.

15. Contact

• Partner support: support@zokit.in  ·  +91 9110692974
• Grievance Officer: Karthik Lokesh, Director  ·  support@zokit.in